About CA Service Management
This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via...
This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still unable to resolve your issue, the app lets you request a service or open a CA Service Desk Manager ticket including use of the mobile device camera, location and voice-to-text features to simplify ticket creation. You can also view your open help desk tickets. Another capability enables you to review your assigned tasks and take action, such as approving the task. Support Analysts can view and filter their ticket queues, as well as drill into the details of a specific ticket and perform various actions on it. This app requires an active CA Service Desk Manager 12.7 or later implementation that has been configured for mobile access. Requesting available services or viewing the open service requests requires CA Service Catalog. Accessing assets requires CA IT Asset Manager.
Previous Versions
Here you can find the changelog of CA Service Management since it was posted on our website on 2016-09-27 18:56:54.
The latest version is 3.1.15 and it was updated on 2024-03-04 15:16:09. See below the changes in each version.
CA Service Management version 3.1.15
Updated At: 2020-11-10
Changes: We are updating the app to make your experience better. This release includes bug fixes and stability improvements.
CA Service Management version 3.1.14
Updated At: 2019-07-10
Changes: Thank you for using CA Service Management. We always thrive to bring the greatest experience with quality improvements to keep you productive in your day job.
https://docops.ca.com/ca-service-management/17-2/en/ca-service-management-17-2-release-notes/mobile-app
CA Service Management version 3.1.12
Updated At: 2017-11-08
Changes: Customer issues and stability improvements
Disclaimer
Official Google Play Link
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